Terms and Conditions

Minimum Order
MINIMUM ORDER £5.00 Sterling (excluding postage). We reserve the right to refuse orders that are less than the minimum order (exclusive of postage).

General
Mail order, telephone and on-line only.
On-line payments are accepted in Pounds Sterling. Customers outside the UK see below.
Prices quoted in our catalogue are exclusive of postage.
We calculate postage according to the exact weight of your order - we regard this as fairer to you the customer than a fixed charge.
Postage will be calculated and added to each order at the Checkout before you pay.

Customers outside the UK
Overseas customers are always welcome. If you are buying from outside the UK, your bank or credit card company will deduct the equivalent in your local currency. If you have viewed prices on the website in a currency other than Sterling, please note that these are intended as a guide only. The exchange rate at which you are debited is determined by your bank.

Delivery
We make every reasonable effort to dispatch goods that are in stock within 48 hours (2 working days) of receiving your order, by Royal Mail Second Class, First Class or Standard Parcel Service within the United Kingdom, or by Air Mail for overseas destinations.

Cancellation Policy
Orders cancelled before dispatch will be refunded, subject to a £2.00 cancellation fee. We regret that we are unable to accept cancellations of orders after they have been dispatched.

Returns & Refunds Policy
We do not send out items on approval. However, if for any reason you are unhappy with your purchase, you may, after first contacting us, return it to us within 7 working days of the date of receipt, in its original mint condition (with any seals and shrink-wrap intact and unopened) and we will, at our sole discretion, issue a credit note to the value of the price you paid for the item. We regret that we cannot refund the cost of postage on returned items that are neither damaged nor faulty. The cost of returning such items is at the customer's expense. When returning items, customers MUST obtain a (free) Certificate of Posting from the Post Office.